Frequently Asked Questions

1)What is Moissanite and how does it compare to diamonds?

●   Answer: Moissanite is a gemstone made from silicon carbide. It is nearly as hard as diamonds and has a similar sparkle, making it an affordable and sustainable alternative.

2)What to know when buying moissanite?

●   Answer: Just like diamonds, moissanites are graded using the 4Cs: cut, color, clarity, and carat weight. While personal taste plays a big role in your final choice, opting for a stone with excellent color and clarity ensures you pick a top-quality gem.

3)Is moissanite as good as a real diamond?

●   Answer: Moissanite is a remarkable gemstone that maintains its stunning brilliance and sparkle forever. Thanks to its exceptional hardness and high refractive index, moissanite outshines many diamonds, ensuring it remains as dazzling as the day you first laid eyes on it!

4)Are your moissanite jewelry pieces ethically sourced?

●   Answer: Yes, all our moissanite gemstones are lab-created, ensuring they are ethically sourced and conflict-free.

5)How do I care for my moissanite jewelry?

●   Answer: Clean your moissanite jewelry with warm soapy water and a soft brush. Avoid harsh chemicals and ultrasonic cleaners to maintain its brilliance.

6)Can moissanite scratch or break easily?

●   Answer: Moissanite is highly durable and resistant to scratching, ranking 9.25 on the Mohs scale of hardness, just below diamonds.

7)What is your return policy?

●   Answer: We offer a 15-day return policy for all non-custom items. The jewelry must be returned in its original condition and packaging.

8)How long does it take to receive my order?

●   Answer: Standard orders are processed within 1-3 business days and Standard Shipping 7-10 business days.

9)Do you ship internationally?

●   Answer: Yes, we ship to numerous countries worldwide. Shipping fees and times vary depending on the destination.We currently offer free shipping worldwide.

10)What payment methods do you accept?

●   Answer: We accept major credit cards, PayPal, and other secure payment methods.

11)What makes moissanite a sustainable choice?

●   Answer: Moissanite is lab-created, reducing the environmental impact associated with traditional diamond mining.

12)How can I verify the authenticity of your moissanite?

●   Answer: Each moissanite piece comes with a certificate of authenticity .

13)Do you offer gift wrapping or special packaging?

●   Answer: Yes, we offer complimentary gift packaging with every purchase, making it perfect for any special occasion.

14)How do I contact customer service for further assistance?

●   Answer: You can contact our customer service team via email at setuxneomajewelry@gmail.com or through our contact form on the website.
If you have any questions or concerns, please do not hesitate to get in touch with us. We're always here to help!