Refund Policy

What products are eligible for returns?

Products are accepted for credit or exchange in the U.S. within 15 days of purchase. All merchandise must be in perfect saleable condition, with the sales receipt. Exclusions apply, please note:

  • Merchandise must be accompanied by all original packaging for a refund. Including jewelry boxes and pouches.
  • Personalized, altered, or engraved items are not eligible for return or exchange.

How do I return an online purchase?

SetuXneoma offers complimentary shipping for eligible returns, you may do of the following:

  • Contact us at and one of our client advisors will assist you
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What will my refund look like?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

What if I wanted an exchange instead?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.